Recent Iwatch Security Reviews from Google
“Had Iwatch install my security system today. Hunter and John were great. Very personable, did not try to upsell unreasonably and made sure that the system they set-up worked best for my household. I’m excited to have them watching my home.” — Dennis (January 2025)
“Last month I updated my alarm system and was very pleased with the installation. This company is very professional and is definitely customer oriented. They answered all of my questions and were punctual in responding. The installation went great and the technician was very helpful. I definitely recommend this company for your security needs.” — Greg Ayscue (January 2025)
“Sharing an overdue review for Iwatch Security. After screening 5+ companies, we chose Iwatch and are very happy with that decision. Highly recommend.As first time single-family homeowners (we’ve owned condos with 24/7 security before) we knew we wanted security, but weren’t sure what was vital vs. nice to have vs. overkill. We conducted hours of research and had a list of features we wanted, and used this same script to obtain quotes from multiple providers.To be fair, every local company we met with was component and qualified, but there was just a better “feeling” with Iwatch. (Sorry I know that isn’t analytically helpful.) As it turns out, my in-home consultant turned out to be the CEO of the company. He reviewed the list of features I wanted and proposed a better design which was more effective and less costly than what I proposed.The reason I’m most satisfied with Iwatch is the post-sales service. Often, once you sign that contract and are locked in (put a ring on it), that’s when you see what the relationship will look like. Post-sales service has been 5 stars! Julie, VP of Operations, has been super responsive and accommodating.Last note, we did a split install (some before our internet was connected and the rest after internet/wifi). Both installers were professional, knowledgable, and friendly. Special acknowledgement to Toby who truly went above and beyond. I felt like he treated my home as if he were installing for a friend or family member.If you are new to Wake County, it may be overwhelming trying to pick between multiple qualified, local vendors. I don’t think there is a wrong choice, but Iwatch was the best choice for us. Good luck.” — Joseph Burns (January 2025)
“Brian and Julie provided knowledgable recommendationsfor our home security needs each time we have moved.Tremendous service and great people to work with.” — Barry Burnette (November 2024)
“Absolutely fantastic service and their prices were better than any other company I contacted. They are professional and the installer was quick, efficient, and made sure I understood everything about my new system afterward. I highly suggest using them.” — Justin Davis (November 2024)
“Iwatch is amazing!! I’m not even a customer but they bailed me out of a serious bind on the weekend!! We had bought a home with a security system but it wasn’t serviced by anyone and we intended to just leave it set as it was because we liked knowing when a door was opened or closed. But one day my grandson was playing with the box and set the alarm off. And it continued to go off every time we opened the door. I called iWatch and the operator immediately connected me to a tech who walked me through disarming the system. They were the third company I called and the first to respond with speed and kindness!! If they treat someone who isn’t their customer with that kind of service I’m confident they treat their customers even better! Thank you iWatch!!” — Ellen Pitts (November 2024)
“I cannot say enough good things about iWatch Security! From our initial consultation to scheduling, exploring our options, and the installation process, everything was absolutely seamless. The team answered all of our questions thoroughly and made sure we only got what we needed—nothing unnecessary was pushed on us. If you’re in the market for reliable commercial or residential security, I highly recommend giving them a call. Their professionalism and dedication are unmatched!” — Erik Frank (November 2024)
“UFC fighter Ode’ Osbourne here. Absolutely love Iwatch Security. Hands down best security service out there!” — Ode Osbourne (November 2024)
“Terrific customer service!! The owner, Brian, personally came out to review with us our options…no upselling. He provided a competitive quote on the spot and immediately worked getting the installation going. Our assigned technician, John, completed our installation. He was very professional, courteous and neat in his work. John gave a great tutorial in the operation of our system. We highly recommend IWatch for your security needs!!” — Virginia Guillenc (November 2024)
“Unbelievable customer service, great working with a local company. The owner came out to my house the day I sent a quote request, on a weekend! Got hooked up a day after deciding to go with them. Service technician was super helpful and knowledgeable. Pricing is very reasonable, really not much different than Simply Safe (who sells your data). I highly recommend IWatch!” — Glenn Christian (November 2024)
“FANTASTIC hands on service. Came from out of town to our new home in Chapel Hill and owner met me at the property and went over my needs in complete detail including a quote on the spot. Top notch equipment and could tell he had experience in the security space. Installed the next day before I caught a flight back home and the installation experience was seamless and professional. I can now monitor all activity on the property with peace of mind. Appreciated that the owner is a veteran like myself. Would DEFINITELY recommend this team to anyone that needs home security and a smart home system.” — Anand Singh (November 2024)
“Iwatch Security installed multiple cameras and a digital recorder. Our experience with them was outstanding. Great job!” — Jeffrey Martin (November 2024)
“My security system was 19 years old and needed an upgrade. I was referred to iWatch by my security technician and valued his opinion. I am completely happy with my new system. iWatch exceeded my expectations by responding to my needs immediately and completed the installation with no problems. I now have a better system and a lower monitoring fee. Thanks Iwatch!” — Roger Smith (October 2024)
“Very happy with my entire experience with iwatch! From my initial call, service and sales breakdown all the way through the install, they were very kind and professional and really listened to my needs and concerns. I feel much safer in my home now.” — Farrah Pontz (October 2024)
“These people are so amazing! Brian was awesome I’m glad my first experience learning about Iwatch was with him! The installer Toby is the definition of professionalism. He was very informative showed me how to use the system and was shockingly fast. This company has earned my business for as long as I’m around.” — Malique Fletcher (October 2024)
“Five Stars! Thank you.” — Judy Dudley (September 2024)
“Incredible experience from consult to installation. Brian went over my options, made suggestions and put together the best package for our new home. The install was seamless and professional and the system was explained in detail before their departure. We’ve been using Iwatch Security for years. The service before, during, and after the install has always been fantastic.” — Gary Williams (September 2024)
“Sales staff and technician were helpful, prompt and available prior, during and after installation. Couldn’t recommend Iwatch more highly.” — Tim Huyck (August 2024)
“We chose Iwatch Security because of their excellent reviews and we were not disappointed. Their installer, Toby, was so impressive… personable, knowledgeable, and an attention to detail. I feel confident that our home security is in good hands.” — Karl Koch (July 2024)
“Iwatch Security is outstanding. We’ve been a residential and business customer for years. What sets them apart is their after sales service and support. They are super responsive and always go the extra mile to make it a great experience. Highly recommend!” — Craig Reynolds (July 2024)
“Great walk through of the security offerings that my home would benefit from. No over selling and fair pricing. Much better than the big name security companies and veteran owned. Much love here.” — John (July 2024)
“The Team at Iwatch Security was professional, prompt, and experienced in their field. The installation went smoothly and we could be happier, or safer, now that our home is protected by Iwatch. For those considering their home security options, if you’re looking for a high quality at a great value with a personal touch, Iwatch is the way to go.” — Matthew Knapp (July 2024)
“I learned about Iwatch security through a neighbor. I was not happy with our prior security company (pricing, service, technology, etc.). The techs from Iwatch came over the same day I called them to come out and they were excellent. This is a local company (veteran-owned) with all of their facilities and support here in Raleigh. I love the technology and features of their system and especially the ability to set, control, change things from our cell phones. The new system is heads above what I had with our previous security company.
Very happy with IWatch!” — T.J. (July 2024)
“I have been with them for years, great service!!” — Botanical Oasis (July 2024)
“Professional, polite and extremely knowledgeable from start to finish! My technicians, Zach & John, had a pretty big project on their hands with my home. I wanted home automation along with security. iWatch got the job done! They patiently walked me through personalizing my new system step by step. I would highly recommend iWatch to anyone who wants professionalism, fair pricing, outstanding customer service and a top of the line security system. Thank you iWatch for helping me achieve my security needs. I feel extremely safe and secure.” — Jamie Malone (July 2024)
“Brian and his team are the best, honest, reliable, respond immediately. By far the best customer service I have had, been doing business for years with Iwatch security and there is no better company!!! Even though they are not ranger fans!!! Let’s go rangers! Lol” — Anthony Ottman (July 2024)
“The setup was outstanding and quick. The team came and started that morning and by lunch the system was setup and we were trained with no issues. I highly recommend, great service, class act.” — Rich Stephenson (July 2024)
“Service is beyond excellent! Professional support.” — Christopher Cobb (July 2024)
“Iwatch is the best. Brian was very knowledgeable and helpful on guiding us what the best protections would be for our home. Their technology is awesome and very user friendly. When the technician John came to install our system he was very professional, friendly, and accommodating. He also finished the job sooner than the proposed time which was great. I would recommend them to anyone wanting a great system with even better people behind it.” — Jonathan Anderson (July 2024)
“We have had an outstanding experience with IWatch security. Everyone has been helpful and friendly when we have needed assistance. I recommend them constantly to friends when they are looking for a great security company.” — Alicia Hartman (July 2024)
“Great product and service, with quick and easy customer support.” — Crash Gregg (July 2024)
“The customer service has always been great. Very responsive and professional. Good value and better than dealing with the big companies.” — Neal Dongre (July 2024)
“Excellent service that we have had for several years. Responsive to questions.” — Jeanetter Savidge (June 2024)
“Worked with Iwatch for many years.” — Andrew Valkanoff (July 2024)
“These guys are great – on time and very neat. We highly recommend them!” — Rusty (July 2024)
“Excellently priced for the level of sophistication and breadth of security tech that comes with package. My wife and I live in a bad neighborhood and heavily rely on IWatch to keep our home (and shed) safe.” — Joey Roome (July 2024)
“My wife and I use Iwatch Security for our home, and we could not be more pleased with the equipment and their customer service! I would absolutely recommend them to anyone looking to install an alarm system in their home!” — Charles Chiri (July 2024)
“If you seek a monitored security system, your search ends here. iWatch Security surpasses big-name competitors in service, product quality, and monitoring capabilities. We only wish they serviced areas outside of NC!” — Sarah Larkey (July 2024)
“Julia to Zach everyone was amazingly helpful and made the experience so easy – so happy. Never have any problems with our service.” — Jonathan and Kellie (June 2024)
“Any time there’s a problem, they are on the phone immediately. I couldn’t be more delighted.” — Robert Laffer (July 2024)
“Good customer service and knowledgeable installers.” — Catherine Kirkpatrick (July 2024)
“I have really enjoyed the service from IWatch security. They give me great peace of mind protecting my home and my family.” — Stephan Caldwell (July 2024)
“Purchasing our first new home was exciting and stressful at the same time. Bryan and his team at I-Watch were the ultimate professionals. From booking, to a visit from the owner Bryan to the install, its like working with a family member in the Home /Commercial Security business. It’s been such a pleasure I recommend I-Watch to so many and, they all praise the team at I-Watch. Their commercial division are also Knowledgeable, professional and on point! Having other security companies that treat you like a number, I-Watch stands out as the First company i will use and recommend.” — Steve and Joann Famiglietta (July 2024)
“The best. Great very reliable product and superb service. Extremely responsive. Very fairly priced. Knowledgeable and caring. Been with Brian and his staff over 14 years.” — Harry Carlin (July 2024)
“Thank you for taking the time to leave a 5 star review, and for the opportunity to serve your security needs!” — Ken McLaughlin (July 2024)
“We use iwatch at home and love it! IWatch also takes care of security for 3 businesses that I have worked in and they are second to none for response time and attention and to detail. I highly recommend them for any security/monitoring needs!!” — Angie Potts (July 2024)
“I recommend using this security system. The staff is skilled and the system is reliable! 5 star +” — Lauren Digirolamo (July 2024)
“The founder is amazing!! He walked me through the entire setup process and recommended the best option for me and my family. Great company so far.” — Ramona G (July 2024)
“Great service! We highly recommend Iwatch!” — Tina Kahwaty (July 2024)
“Very communicative and easy to work with!” — Anna Christian Allem (July 2024)
“Iwatch security is the best in the business! I enjoy working with the team over there and not only do they provide security they have the BEST customer service in town. Much Love to the Security team!” — Derek Haley (July 2024)
“We have cameras in our building and the service has been fantastic. We are very happy with I-watch.” –Adele Walker (July 2024)
“Great company! Have never had any issues with our equipment or otherwise, they’re super responsive and I would not want to have to switch to another company.” — Zeb Baukhagen (July 2024)
“Iwatch made switching over to them from a competitor very easy! Customer service and techs we have dealt with are very pleasant and enjoyable to work with all while getting a state of the art security system. We definitely would recommend using them for your security needs.” — Louis Caputo (July 2024)
“Brian and his team are wonderful to work with! They answer questions promptly, explain things in detail, provide you with everything you need for your situation. Love having Iwatch Security!” — Gina Aiken (July 2024)
“Everything has been wonderful!!!” — Annabelle Gutzman Jones (July 2024)
“After much research, I found Iwatch, a local security company. So grateful for their transparency, great prices, and kindness. Highly recommended!” — Eric Choic (July 2024)
“Iwatch Security took care of all my security needs for my business, and I couldn’t be more pleased with their service. As a new business owner, I was concerned about not knowing exactly what I needed and staying within my budget. However, Iwatch Security never pressured me or tried to upsell me on anything unnecessary. They provided expert guidance and helped me make informed decisions, ensuring that my security system was both effective and cost-friendly. I highly recommend Iwatch Security for their professionalism, honesty, and outstanding customer service.” — Trish L (June 2024)
“Julie and the tech John were amazing! Definitely recommend!” — Andrew Janusz (March 2024)
“I love our iWatch Security system! I can control my lights and garage doors remotely… Provides peace of mind when home or away.” — Bryan Yurko (March 2024)
“Top notch company, product, and service. Julie did an assessment of what I needed for my home and really educated me on the options. Complete “no pressure” at all! The install was also top notch – very professional installer who really knew what he was doing, helped me get up and running with the app, and helped me greatly. My home is in a downtown location and it gives me great peace of mind to have such a great and 100% reliable security system now. And after a past experience with a national company with a system that was not reliable, a 1-800 number for service, and 3 installers who could not make the system work I am SO HAPPY to be working with Iwatch now.” ” — David Forrest (March 2024)
“Great experience with Iwatch! Best pricing from multiple quotes. I met Julie on a Wednesday and the estimate, contract and installation was completed by a Monday. Very timely and professional!!” ” — Chan Welborn (February 2024)
“Julie and the tech John were amazing! Definitely recommend!” — Andrew Janusz (February 2024)
“Great experience with Iwatch! Best pricing from multiple quotes. I met Julie on a Wednesday and the estimate, contract and installation was completed by a Monday. Very timely and professional!!” –Chan Wellborn (February 2024)
“After the initial consultation we were distracted and delayed by a family emergency, but Julie the saleswoman has been very understanding and patient with us, sharing tech specs for the devices and answering all of our questions. Professional home security is extremely complicated, but we feel the company respects the customers’ will to learn and is willing to invest extra time in educating us with no condescending attitude. In addition, we like their transparent pricing policies as they save so much energy from guesswork and meaningless haggling. John and Toby the technicians are also very knowledgeable and professional during the installation. We have non-native English speakers in the family. But this is one of the rare cases where we feel we were treated with respect and patience from the beginning to the end by a home improvement company in NC. A company that respects tech laymen and cultural diversity deserves thriving b/c that’s where the future is heading. Thank you.” –Ruby Tang (January 2024)
“After the initial consultation we were distracted and delayed by a family emergency, but Julie the saleswoman has been very understanding and patient with us, sharing tech specs for the devices and answering all of our questions. Professional home security is extremely complicated, but we feel the company respects the customers’ will to learn and is willing to invest extra time in educating us with no condescending attitude. In addition, we like their transparent pricing policies as they save so much energy from guesswork and meaningless haggling. John and Toby the technicians are also very knowledgeable and professional during the installation. We have non-native English speakers in the family. But this is one of the rare cases where we feel we were treated with respect and patience from the beginning to the end by a home improvement company in NC. A company that respects tech laymen and cultural diversity deserves thriving b/c that’s where the future is heading. Thank you.” ” –Ruby Tang (January 2024)
“I highly recommend Iwatch. John installed my system and he was incredible. Extremely knowledgeable, professional and kind. John explained everything in great detail. Great experience.” ” –Kimberly Michael (January 2024)
“John was a pleasure to work with during his installation process.” –Zachery Neahusan (January 2024)
Older Iwatch Security Reviews from Google
“The most trust worthy company. IWATCH Security is the best. I feel very comfortable and safe.”” — Cecilia Huggins
“For several years, I had a security system provided by another company. My prior security system was 3g and outdated, and my prior security provider did not contact me about the 3g sunset in a timely manner. I decided to find an updated security solution with another provider. After looking at reviews for local security service providers, Iwatch Security stood out based on their consistently high reviews. I reached out to them in late Aug 2023 for an evaluation and estimate. I was soon contacted by a sales rep/advisor and we made an appointment within a couple of days. The rep evaluated my home and current system and prepared a solution with some upgrades (a doorbell camera, enhanced control panel, system controllable with phone app, etc.) and investment/purchase options. I accepted the system proposal and an installation was scheduled. The technician came and did a great job replacing my prior system with the new components. Wherever possible, he placed new components in the place of old components which minimized aesthetic issues. Afterwards, he efficiently went through the required forms, account setup, and other administrative tasks. He guided me through using the new control panel and app while also configuring some of the basic functionality. I have been very pleased with my experience with Iwatch Security.” — Jay W
“I’m a very happy customer. They made the move from my old security company to them very easy and seamless. Awesome customer service!” — Johnny Francis
“Unbelievably great company. Much less expensive than the large national companies. Customer service is the best. They accidentally billed us for the first month (our former company required 30 days notice to cancel and then kept on the phone for almost an hour) so I called Julie and within an hour I received an email confirming their error and resolving the issue. The new system works with Alexa, too, but the app is so good you can program it to turn the alarm on and off automatically at whatever time you you want. It has 2- way voice and a USB port so you can put on your own photos (I’m a photographer and I love passing the security pad and seeing my photos). Many other features for a low price. If you refer someone and they join you both get $50 credit! (Tell them you read my review of you call lol)” — Elissa Dellossu
“I never thought about break-ins living in Cary. Unfortunately now I have to. I was looking to get cameras all around to protect my home and mostly my family. I called around to the big companies AFTER I talked with Iwatch Security to see if their pricing was competitive. Not only was it a better price but also the fact that it was a local company and a small business of which I new the owners, it was a done deal for me. The Tech, John, was a very professional and courteous young man. He came to my house 10 minutes before he was supposed to be at my house, 9 am, and worked straight through 4 in the afternoon until he got everything working right. I am very happy with my experience and would absolutely recommend these guys to my family and friends.” — Wahid Nazari
“IWatch is a first class security company. They offer the latest and greatest technology, but also the hometown service that you wish every business had. I recommend Brian’s team at IWatch security for anyone looking to install a new system or make the switch from one of the other guys. Trust IWatch with your security needs!” — Drew, Q.
“Top notch service and quality at its best. From end to end – Brian, Tom and Peter are a class act. Thanks to Peter especially! We feel secure with the final product and trust that it was installed perfectly to fit our needs. I couldn’t be more pleased and I know their team is there for me if we ever have a need or questions in the future.” — Dallas W.
“Tom was fabulous when he came out to review options for our security system. He ensured we knew exactly what we would get and customized it to our needs. Raphael was our installer and he was very knowledgeable and friendly. We had a great experience with Iwatch and would recommend to anyone in the area!” — Jeff B.
“Brian and staff were professional and helped us choose a system that worked for us! The quote was as promised and the system is state of the art. The installer was patient and helped us to understand how to work our system before he left us. This company has also installed for my Aunt and a family friend since, per our referral. Don’t waste your time on the competition, go with a locally owned company which allows for one on one and TLC to their customers. I did my homework, read all reviews and found an awesome security company!!” — Julie D.
“One of the best customer experiences I have ever had. Tom did an amazing job with his review of our home and his recommendations were spot on. JD did the install and it was seamless. I accidentally erase something on my phone and they were out the next morning walking ya through it again. I rarely write reviews but had to for this one. Highly recommend!” — Charles S.
“Our experience with Iwatch was hands-down the best customer service experience I have ever had – every step of the way, we were treated with courtesy and respect by knowledgeable and compassionate staff. There was never any pressure to buy, and the team members we met took the time to ensure that we were getting the best services to meet our needs. The installation was a breeze, and our alarm system has been functioning beautifully. I would highly recommend iWatch to anyone!” — Elizabeth B.
“When searching for security companies to provide protection for my home, I stumbled upon Iwatch security and was immediately impressed. Great customer service and fantastic pricing options! I had the opportunity to work with Tom and Anthony and they were both amazing. They listened to my needs and provided recommendations about what would be best for my home. I strongly recommend choosing Iwatch for your security needs, you will not be disappointed!” — Amy M.
“I-Watch is the best home security company in the Triangle. It was great talking to an actual person and not some 800 number… When arriving at my house, they were professional and yet very personable. They didn’t try to do any scare tactics or force me to buy something I didn’t really need like some other security companies. They were thorough and did a great job of educating us and letting us make our own decisions. I give the highest recommendation for I-Watch!!!” — Matt P.
“This company made my first experience with a home security system a smooth one. From the initial conversation to the final installation, communication was exceptional. My installer Anthony Bouse went above and beyond the call of duty to ensure the system worked properly and a full understanding on how to operate. Great service from beginning to end and I recommend anyone to use this service!” — CJ G.
Learn more about our security systems for RESIDENTIAL & COMMERCIAL. Schedule a consultation with one of our certified experts. Call 919-957-9818!